Politics

Why are uk councils quietly using ai vendors to decide welfare eligibility — and can residents challenge the algorithms

I first started noticing a pattern while reporting on local government budgets: councils quietly buying software labelled as “decision support” or “eligibility automation” and then using it to decide who gets social care, housing support or back‑dated benefits. The technology is sold as a way to save money and speed up assessments, but for residents it can mean being reduced to a score...

Apr 12, 2026 by Mathilde Laurent
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Why are uk councils quietly using ai vendors to decide welfare eligibility — and can residents challenge the algorithms

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